If a licensee has not responded to a complaint or a resolution is not readily obtained, the complaint is assigned to a(n) __________.

If a licensee has not responded to a complaint or a resolution is not readily obtained, the complaint is assigned to a(n) __________.

• A. HUD Regional Office
• B. NYS Division of Human Rights Investigator
• C. Department of State investigator
• D. Attorney General

Answer: (C)

When a licensee doesn’t respond to a complaint or a resolution isn’t readily obtained, the case is escalated to a Department of State investigator. In New York, the Department of State is the licensing authority for real estate professionals, and its investigators handle investigations into licensee conduct, gather evidence, interview involved parties, and pursue disciplinary actions under the Real Estate Licensing and Registration Law. Other agencies serve different purposes: HUD handles federal fair housing complaints, the NYS Division of Human Rights investigates discrimination under state human rights law, and the Attorney General handles broader consumer protection and civil enforcement. The Department of State investigator is the appropriate path for licensing-related complaints that require formal action.

When a licensee doesn’t respond to a complaint or a resolution isn’t readily obtained, the case is escalated to a Department of State investigator. In New York, the Department of State is the licensing authority for real estate professionals, and its investigators handle investigations into licensee conduct, gather evidence, interview involved parties, and pursue disciplinary actions under the Real Estate Licensing and Registration Law. Other agencies serve different purposes: HUD handles federal fair housing complaints, the NYS Division of Human Rights investigates discrimination under state human rights law, and the Attorney General handles broader consumer protection and civil enforcement. The Department of State investigator is the appropriate path for licensing-related complaints that require formal action.